Volume 4, No. 1 January 2023
p-ISSN� 2721-3854
| e-ISSN 2721-2769
DOI: �https://doi.org/10.46799/jst.v4i1.672
TOURIST PERSPECTIVE TOWARDS
GLAMPING ACCOMODATION
IN THE ERA OF INDUSTRY
4.0 AND SOCIETY 5.0
Ni Desak Made Santi Diwyarthi1, I Wayan
Adi Pratama2, I Wayan
Tagel Eddy3
Politeknik Internasional Bali, Indonesia1,2
Universitas Udayana, Indonesia3
Abstract:
Background, The
Formulation Of The Problem Posed Is "How Is Glamping
From The Perspective Of Domestic Tourists In The Industrial Era 4.0 And Society
5.0".This Study Aims To Determine The Opinion Of Domestic Tourists In
Choosing Accommodation When Traveling In Balithe
Research Is A Descriptive Research With Quantitative Research Approach To
Answer The Questions Related To Glamping In The
Tourist�s Perspectivesthis Study Shows The Results
That Nomadic Tourism Synergizes With Educational Tourism, Digitalization And
Events. The Combination Of These Various Factors Shows An Important Role In
Driving The Destination Economy With The Homestay Business.The
Data Analysis Technique Used In This Research Is Descriptive Analysis
Technique, In Which The Research Results Are Described Descriptively Which
Describes The Findings Obtained.Tourist Preferences
For The Glamping Accommodation Business In Bali
Prefer Glamping Which Is Promoted In An Attractive
Way, With A Large Number Of Followers (A Large Number Of Followers, And
Promoted By Well-Known Artists).
Keywords: Public; Traveler; Industry;
Glamping accommodation.
Article History�����������������������
Accepted�������� : 28 December 2022
Revisied���������� : 20
January 2023
Published�������� : 23 January 2023
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INTRODUCTION
The Covid-19 pandemic has
devastated accommodation service businesses around the world. The Jakarta Post
(14 July 2020) explains that 5.9 trillion revenues from the tourism sector in
Indonesia have disappeared due to the outbreak of this virus, only four months
after the virus had reached Indonesia. Haryadi Sukamdani (Kompas.com March 8 2020) explained, the hotel and restaurant business in Indonesia was
experiencing a downturn. A study conducted by the Indonesian Hotel and
Restaurant Association (2020) shows the impact of the spread of the corona virus
since January 2020 on the hotel and restaurant business in Indonesia. Hotel
occupancy rates have fallen to single digits, below 10%, and thousands of
hotels have been forced to close, with millions of workers furloughed, laid
off, or changing jobs. The Indonesian Hotel and Restaurant Association even
said that there were cancellations of 40,000 room bookings, and the level of
losses in the hotel sector reached 1 trillion, and 50 million people lost jobs
related to the accommodation services business globally.
The Central Bureau of Statistics
in (Kusuma et al., 2021) explains that the number
of accommodation provider businesses in Indonesia in 2019 was recorded at
29,243 businesses with the number of available rooms reaching 776,025 rooms.
Among these accommodation businesses, 3,516 businesses or 12.02% are hotels
that have been accommodated as star hotels with a total of 363,749 rooms. The
Central Bureau of Statistics recorded that there were 507star hotels in the
province of Bali, 495star hotels in the province of West Java, 397 star hotels
in Jakarta, 311 star hotels in Central Java, and 258 star hotels in East Java.
The Indonesian Hotel and Restaurant Association explained that as many as 281
hotels in Bali, or 55% of the number of star hotels in Bali had to close due to
the impact of Covid - 19 (Kusuma et al., 2021).
The impact of the corona virus
outbreak also hit the hotel business in Bali. Hotel occupancy rates fell by
60-80 percent, especially in the favorite areas for Chinese tourists, namely
Nusa Dua, Tuban and Legian. Chinese tourists are the biggest contribution of
foreign tourists in Bali. Therefore, the decline in Chinese tourist arrivals
due to the corona virus outbreak has had a major impact on Bali tourism. Kompas reported (March 8 2020), as of early March 2020, 1.6
million people canceled their flights, PHRI reported
that there were 40,000 hotel room cancellations with a total loss of IDR 1
trillion. It is predicted that 50 million people lost their jobs in the tourism
sector due to the global pandemic.
The pandemic situation and the
strict health protocols that have been implemented have caused visits by
foreign tourists to drop drastically, causing hotel occupancy rates to decline.
The government and hotel management are targeting domestic tourists as their
target market share, as is the case in Bali. Domestic tourists are a potential
market for accommodation service businesses in Bali. In the midst of intense
industry competition due to the large number of accommodations, the
accommodation industry seeks to develop the right marketing mix by finding and
understanding the wishes of tourists, so as to encourage tourists' decisions to
stay and make a profit. Tourists have different preferences for the attributes
of the accommodation service business.
Tourists choose attractive, safe
and comfortable accommodations, returning to nature, avoiding large crowds
during the Covid-19 pandemic. The alternative presented by accommodation
service entrepreneurs is glamping. Glamping is a contemporary phenomenon as an alternative
accommodation for tourists. Glamping is an
alternative to camping, but still provides a sense of security and comfort in
enjoying the natural atmosphere (Diwyarthi, 2022); (Monita, 2019); (Ferdian, 2020). The glamping
phenomenon also appeared during the Moto GP event in Mandalika.
The Menparekraf stated that glamping
was also alerted in order to support the success of the Moto GP event (Kemenparekraf.go.id., 2022). The full occupancy rate
of various hotels in Lombok, and still in the atmosphere of the Covid-19
pandemic, has made some tourists choose glamping as
an alternative to stay.
The development of tourism makes
a lot of development and development of resources related to tourism. This aims
to improve people's welfare and tourist satisfaction. Thus, an appropriate study
is needed in an effort to determine the preferences of the public and tourists.
Traveller preferences are important in constructing and establishing next
steps. Tourist preferences are the main basis for taking into account the
expectations and needs of tourists, both for products in the form of goods and
services desired, including the services received by tourist facilities.
The steps taken by tourism
entrepreneurs in adjusting to market demand require adequate data related to
tourists. This is also the case in accommodation efforts in the era of the new
normal order. The data needed regarding tourists includes demographic
characteristics of tourists, such as gender, age, area of origin, education,
occupation (Kusmayadi, 2000), tourist behavior,
namely the type of attractions preferred, the type of accommodation expected,
the time needed to stay, affordability of tourist destinations (Wardiyanta et al., 2022), and tourist psychology
which includes understanding, perception, behavior, attitudes of tourists
towards various tourist activities, social and economic conditions of the
tourists concerned (Joaqui and Jaume,
2020).
Preferences are a component in
making decisions (Burton et al., 2017); (Koranti et al., 2018). Preference is a
tendency to choose something that is preferred or accepted compared to other
things. Preference as a study of individual behavior can be used to assess or
measure someone's desire for something that is planned. This makes preference
something important, as a form of participation in a planning process (Ayesha et al., 2022); (Koranti et al., 2018).
Kotler
explained that preferences are consumers' preferences from a wide selection of
products or services. Preferences can also be interpreted as preferences,
choices or something that consumers are more interested in. This research
conducts a study of consumer behavior based on preference or preference for
accommodation. Research on tourist preferences is an important matter to study
and understand, and to be used as a reference for future hotel management
actions, in determining marketing strategies and treatment of tourists (Salah et al., 2020).
Cleaver, Green and Muller (2020)
argue that every tourist has various physical and psychological needs, so they
must receive special attention. Francese (2003)
suggests that senior tourists are a very potential segment, especially in the
tourism and hospitality industry. This is not only due to the large size of the
market segment, but also because senior tourists have more time to travel, and
are more willing to spend a significant portion of their income on travel and
leisure activities when compared to other consumer groups (Wijaya & Furqan, 2018).
Hotel attributes include value
attributes, service attributes, room attributes, sleep quality attributes,
location attributes and cleanliness attributes. Value attributes include room
rates, and rooms that come with breakfast. Service attributes include the
friendliness and professionalism of the staff, 24-hour room service. Room
attributes include size, cleanliness and comfort of the room. Sleep quality
attributes include bed comfort, soundproofing of the room. Location attributes
such as easy access to the airport, close to stations and easy access to public
transportation. Cleanliness attributes such as the cleanliness of the hotel
lobby, elevator or corridor (Rhee & Yang, 2015).
Overall attributes, service and
facilities attributes, room attributes, and food and beverage attributes.
Overall attributes include value for money, ease of reaching tourist
attractions, security, room rates, atmosphere, reputation.
Service and facility attributes include efficiency in the check-in and
check-out process, 24-hour room service, transportation to and from the
airport. Room attributes include cleanliness, size, bed comfort, soundproofing
of the room. Food and beverage attributes include a variety of places to eat,
quality food and beverage dishes (Tsai, et al, 2021).
Glamping is
unique because it�s relation with the development of cultural tourism, it makes glamping as
interesting thing to observe. The development of glamping
and nomadic tourism is related to cultural tourism. Tourists are trying to get
closer to the culture that is growing in an area, but still with the health
protocol standards that apply during a pandemic. The phenomenon of glamping development in the archipelago, including Bali,
has grown rapidly since 2018. Glamping or camping
offers a different sensation of enjoying nature when compared to staying at a
hotel or tourist lodge.
Glamping also
offers tourists direct contact with social life. Tourists can enjoy cultural
tourism directly, interact with cultural-bearing communities, and carry out
activities together. Glamping is a combination of the
concepts of glamor and camping that have evolved, where the facilities offered
are staying in luxury canvas tents, supported by services that provide comfort
while camping. Glamping is a new trend in outdoor
tourism that combines luxury and nature, comfort and a sense of care for the
environment, and provides exclusivity and uniqueness in offering accommodation (Brooker & Joppe, 2013); (Andrey et al., 2014); (Ferdian, 2020). Glamping
provides an additional alternative for tourists who want to stay in a luxury
accommodation in an open space, with the feel of camping and various activities
that are around the glamping area.
Indonesian tourists prefer
accommodation that is close to the crowds, that they
have never stayed in before, and that have complete room amenities. Even though
the hotel concept is standard, domestic tourists are more interested in hotels
that have a well-known reputation. Research by (Toule, 2015) found that domestic
tourists are not too concerned with accommodations that can offer loyalty
programs. These domestic tourists also think that the location attribute is the
most considered attribute, followed by experience, room amenities, hotel
concept, brand reputation, and loyalty program.
Hotel attributes are something
that is considered important by domestic tourists. Research by (Juvan & Dolnicar, 2016) proves tourist
preferences related to hotel attributes including: image attributes
(familiarity with the brand, review ratings, and reputation), value attributes
(room rates, value for money, discounts), general hotel attributes (size hotel,
hotel cleanliness, swimming pool and fitness facilities), room attributes (room
size, room cleanliness and comfort, soundproof rooms, amenities provided in the
bathroom), service attributes (speed of check-in and check-out, laundry
service, morning calls, wake-up call, 24 hour service, staff friendliness),
marketing attributes (word of mouth, recommendations from travel agents), food
and beverage attributes (food and beverage quality), security attributes (hotel
and room security), attributes location (ease of access to airports, urban
centers, places to eat), other attributes (such as gifts, hotel newsletters).
There were changes in tourist
preferences that occurred during the Covid-19 pandemic. Research has proven
that tourists during the Covid-19 pandemic avoided traveling en masse and
staying in hotels. Travelers traveling during a pandemic are more likely to choose
to travel in small groups, hotels that are smaller and at one with nature. The
easing of restrictions on people's movements is welcomed,
tourists choose glamping as a new sensation in
enjoying accommodation amid a pandemic atmosphere. (Ferdian, 2020) explains the concept of
glamorous camping (Glamping) as an alternative
tourism for the millennial generation in Indonesia (Case Study in Glamorous
Camping, Bukit Lintang Sewu,
Bantul). (Mahadewi, 2019) Nomadic
Tourism, Educational Tourism, Digitalization and Event Tourism in the
Development of Homestay Accommodation Service Businesses in Tourist
Destinations. This study suggests the results that nomadic tourism
synergizes with educational tourism, digitalization and events. The combination
of these various factors shows an important role in driving the economy of the
destination with the homestay business.

Figure 1. The
luxury offered by glamping managers
Source:
http://www.gotravelly.com/blog/19-tempat-glamping-paling-seru-di-bali/, quoted
October 2nd 2022
This phenomenon is interesting
for further research, what is the opinion of tourists about glamping,
the development of the glamping business, its impact
on the existence of other accommodation service businesses, community
participation in the promotion of glamping, and the
role of glamping in increasing the welfare of the
community where the glamping business is located.
This prompted the conduct of this research, which aims to find out the opinions
of domestic tourists in choosing accommodations while on tour in Bali. Domestic
tourists' preferences in choosing accommodation are important as information on
changes in tourist behavior during the pandemic and post-pandemic Covid-19.
Based on the description on the background of the problem above, the
formulation of the problem posed is "How is glamping
in domestic tourists perspectives in the era of industry
4.0 and society 5.0?"
METHODS
The
research is a descriptive research with quantitative research approach to
answer the questions related to glamping in the
tourist�s perspectives. �The population
is domestic tourists who are considered adequate in providing responses related
to glamping in the era of industry4.0 and society5.0.
The sample is part of the population taken in a certain way which is considered
to be representative of the population and can provide responses related to
research (Sugiyono, 2018).The sampling technique used is accidental sampling and purposive
sampling, accidental sampling is a technique of determining a sample based on
chance, that is, anyone who happens to meet a researcher can be used as a
sample, if it is deemed that the person who happened to be met is suitable as a
data source. Purposive sampling is a sampling technique that is determined
purposively (purposive) by considering certain criteria (Kusmayadi, 2000). The criteria used were tourists who were selected as respondents at
the time the research was conducted. The criteria for determining the
respondent were anyone able to provide a response regarding tourist preferences
for glamping accommodation service businesses in
Bali. Data collection techniques using observation,
interviews, questionnaires and documentation studies.
Contains descriptions of variables and operational definitions of each
research variable. The relationship between
research variables is shown in the form of charts or diagrams. In this study,
there were five variables studied, including services received, promotions, glamping amenities, food and beverages, and the surrounding
area and glamping rates. The operational definition
of a research variable according to (Sugiyono, 2015) is an attribute or characteristic or value of an object or activity
that has certain variations. This variant has been determined by the researcher
to be studied and then conclusions drawn. The following is an indicator of the
operational definition of the variables from this study.
The
data analysis technique used in this study is a descriptive analysis technique,
in which the research results are described in a description that describes the
findings obtained. Descriptive analysis techniques are used to describe tourist
characteristics, and KMS analysis (Idrus, 2013) is
used to see the level of attributes of a product or service when the product is
evaluated by consumers before the product is purchased. The stages in carrying
out this analysis according to Gudono (2012) are:
determining attributes and attribute levels, making product combinations
(stimuli), ranking using a Likert scale for existing
stimuli, determining attributes that are tourist preferences and utility values
to find out the level of attributes that most desired by tourists.
RESULTS AND DISCUSSION
A. Overview
Glamping as a new perspective in the world of accommodation business in the
new normal era. Glamping offers the
sensation of living in nature, enjoying the atmosphere together with nature and
the surrounding environment. Even though you are in the open, carrying out
outdoor activities, the existence of glamping cannot
be separated from technology. Some glamping are
equipped with heating, even heated beds, wifi
facilities and bathrooms inside the tents.
Gotravelly stated
that there are 18 attractive glamping sites in Bali
with exciting activities that attract tourists to visit (Gotravelly.com, 2021).
These glamping include, Menjangan
Dynasty Resort in Pejarakan Buleleng,
Suara Glamping in Melaya Jembrana, Escape Nomade Sanctuary in Abiansemal Badung, Sandat Glamping Tents in Pejeng Kawan Ubud, Bubble Hotel Bali in Uluwatu Jimbaran, Sang Giri Mountain Tent Resort in Jatiluwih
Tabanan, Bali Dynasty Resorts in Kuta,
Bamboo Mount Batur on the shores of Lake Batur, Pondanu Cabins by The Lake
in Baturiti Tabanan, Baliwoso Camp in Pengotan Bangli, N'Jung Bali Camp in Kintamani Bangli, Authentic Penida Glamping in Nusa Penida, Tropical Glamping Bali in
Nusa Penida, Galalima Glamping in Meliling Tabanan, Bali Jungle Glamping in Padangan Tabanan, Igloo Glamping in Kintamani Bangli, Romantic Bubble Dome Ubud
in Tampaksiring, Sebatu
Sanctuary in Tegallalang Gianyar,
Origin Uluwatu in Uluwatu
(Gotravelly.com, 2021). Of the glamping in Bali, five
of them are in Tabanan. But actually there are many
other interesting glamping that are not widely known
by domestic and foreign tourists, such as 14 other glamping
in Tabanan District.
As a new tourism trend that is starting to develop, especially during
the Covid-19 pandemic, glamping has added alternative
accommodations for tourists visiting Bali (Santi Diwyarthi, Prabawati, 2022). Each
glamping manager strives to provide excellent
satisfaction in serving guests. For example, Menjangan
Dynasty Resort, which presents the sensation of being in an inn with an
alternative to various glamping tents that are unique
and attractive like in Africa, with beautiful natural scenery of the beach and
sea, protected forests and mangroves around the glamping
accommodation, including enjoying the beauty of the underwater world.

Picture 2. Igloo Glamping Bali at Kintamani, Bangli
Source:
http://www.gotravelly.com/blog/19-tempat-glamping-paling-seru-di-bali/, dikutip 2 Oktober 2022
The picture shows gamping in Bali. Glamping in Tabanan has a unique
style for the tourist, near the lake, has an organic farm, and located in the
highlands (Santi Diwyarthi dan Prabawati, 2022).
B. Analysis
Profile of respondent, gender, age,
education, occupation, salary.

Blue: Man
Red: Woman
Figure 3. Diagram
Gender Tourist Perception towards Glamping in industry
4.0 and society 5.0
Source:
processed research data
Based on research data, there were 29 female respondents (52.73%) and
36 male respondents (65.45%) in the study "Tourist preferences for glamping accommodation in Bali" who responded to the
Google form that had been distributed. There was a number of one respondent
(1.82%) aged less than 20 years, 45 respondents (81.81%) aged 20-35 years, 3
respondents (5.45%) aged 35-50 years, and 6 respondents (10, 91 %) are over 50
years old in the study "Tourist perception towards glamping
in industry 4.0 and society 5.0 era".
Based on work, there were 26 respondents (47.27%) students, 21
respondents (38.18%) employees, and 8 respondents (14.55%)
entrepreneurs/entrepreneurs in the study "Tourist preferences for glamping accommodation in Bali". Based on education,
it is known that there were 7 respondents (12.71%) high school students, 45
respondents (81.82%) undergraduate / Diploma program students, and 3
respondents (5.45%) doctoral graduates in the research �Tourist perception
towards glamping in industry 4.0 and society 5.0 era".
Based on the available data, it is known that there were 16
respondents (29.09%) who had stayed more than once at glamping, and 39 respondents
(70.91%) who had stayed at glamping for the first
time in the study "Tourist perception towards glamping
in industry 4.0 and society 5.0 era�.
Based on the amount of income, in this study there were 17 respondents
(30.91%) with an income below 2 million rupiah per month, 18 respondents
32.73%) with an income of 2-5 million rupiah per month, 17 respondents (30.91
%) with an income of 5-10 million rupiah per month, and 3 respondents (5.45%)
with income above 10 million rupiah per month in the study "Tourist
perception towards glamping in industry 4.0 and
society 5.0 era".
Table 1. Data
Recapitulation Tourist Perception towards Glamping in
industry 4.0 and society 5.0
|
No. |
Descriotion |
SS |
S |
C |
TS |
STS |
|
A. |
Service Attribute |
|
|
|
|
|
|
|
1.Friendly glamping
employee |
20 |
4 |
31 |
|
|
|
|
2.Fast service glamping
employee |
15 |
31 |
9 |
|
|
|
|
3.Concern on duty glamping
employee |
20 |
23 |
12 |
|
|
|
B. |
Promotion Attribute |
|
|
|
|
|
|
|
1.Glamping with interesting advertisement |
21 |
26 |
8 |
|
|
|
|
2.Glamping with social media and lot of
follower |
22 |
27 |
6 |
|
|
|
|
3.Glamping promoted by famous artists |
14 |
25 |
14 |
1 |
1 |
|
C. |
Glamping Attribute |
|
|
|
|
|
|
|
1.Clean Glamping |
29 |
21 |
5 |
|
|
|
|
2.Big space glamping
|
20 |
23 |
12 |
|
|
|
|
3.Glamping Amenities (toiletries) |
18 |
26 |
11 |
|
|
|
D. |
Food & Beverages Attributes |
|
|
|
|
|
|
|
1.Affordable food |
20 |
28 |
7 |
|
|
|
|
2.Varied menus |
15 |
26 |
14 |
|
|
|
|
3.Qualified foods |
3 |
31 |
9 |
1 |
1 |
|
E. |
Glamping Area and Price Attributes |
|
|
|
|
|
|
|
1.Clean and healthy area of glamping |
24 |
22 |
9 |
|
|
|
|
2.Safety Glamping |
26 |
25 |
4 |
|
|
|
|
3.Glamping with interesting activities |
25 |
28 |
1 |
1 |
|
|
|
4.Glamping with interesting scenery |
39 |
15 |
1 |
|
|
|
|
5.Glamping at affordable rates |
24 |
22 |
9 |
|
|
Source: Processed data research
Tourist preferences in making choices and making decisions are
determined by the attributes attached to the product in question. The goods and
services offered consist of various attributes. Attributes can be measured by
conducting a Conjoint analysis. Conjoint analysis is
used to find out how important (relatively important) an attribute is attached
to a product or service, when the product is evaluated by tourists before
making a decision or making a choice (Gudono, 2012, Idrus, 2013). Gudono and Idrus in Wahyuni et al (2021)
explain that the stages in conducting a Conjoint analysis are: determining
attributes and attribute levels, making product combinations (stimuli), ranking
using a Likert Scale for existing stimuli,
determining attributes that are tourist preferences and value utility of these
attributes for tourists.
This study uses Likert scale in determinant
tourist perspective, namely, strongly agree, agree,
normal, disagree, and strongly disagree. The research uses five attributes with
each attribute consisting of three to five levels / attribute levels. These
five attributes include service attributes, promotional attributes, glamping amenities attributes, food and beverage
attributes, and area
Tabel 2. Recapitulation of Validity Tests Results
|
Code |
Item |
R
count value |
Valid
(>0,3) Not
Valid (<0,3) |
|
X1 |
Service
Attribute |
||
|
X1.1 |
Friendly glamping
employee |
0,429 |
Valid |
|
X1.2 |
Fast service glamping
employee |
0,581 |
Valid |
|
X1.3 |
Concern on duty glamping
employee |
0,696 |
Valid |
|
X2 |
Promotion
Attribute |
||
|
X2.1 |
Glamping with interesting advertise |
0,457 |
Valid |
|
X2.2 |
Glamping with social media and lot of follower |
0,403 |
Valid |
|
X2.3 |
Glamping promoted by famous artists |
0,734 |
Valid |
|
X3 |
Product
Attribute |
||
|
X3.1 |
Clean & healthy Glamping |
0,629 |
Valid |
|
X3.2 |
Big room glamping |
0,301 |
Valid |
|
X3.3 |
Amenites (toiletries) |
0,558 |
Valid |
|
X4 |
Food
& Beverages Attributes |
||
|
X4.1 |
Affordable food |
0,680 |
Valid |
|
X4.2 |
Varied menus |
0,684 |
Valid |
|
X4.3 |
Qualified food |
0,676 |
Valid |
|
X5 |
Glamping Area |
||
|
X5.1 |
Clean & healthy glamping |
0,683 |
Valid |
|
X5.2 |
Safety glamping |
0,612 |
Valid |
|
X5.3 |
Glamping with interesting activities |
0,502 |
Valid |
|
X5.4 |
Glamping with interesting scenery |
0,300 |
Valid |
|
X5.5 |
Glamping at affordable price |
0,397 |
Valid |
Source: Processed data research
Table above shows that the research instruments are valid. Based on Sugiyono (2021) in the Validity Test, if r count is greater
than r table then item (X) is said to be valid and vice versa if r count is
less than r table then the item is said to be invalid. In the SPSS program, the
value of r is with a minimum requirement of 0.3. This means that the research
instrument used is valid, namely the statements on the questionnaire are able
to reveal what is measured by the questionnaire.
Table 3.
Reliability test
|
Cronbach�s
Alpha |
N |
|
0,853 |
17 |
Based on the reliability test results above, the Cronbach's
Alpha number was 0.853. This means that the Alpha value is greater than the
minimum Alpha value, which is 0.6. So that the research instrument can be
declared feasible to be used in measuring hotel attributes that are considered
important by domestic tourists.

Figure 3.
Significant Value of Glamping Attribute
The KMO and Bartlett's Test tables are useful for determining the
feasibility of a variable, whether the variable can be further processed using
this factor analysis technique or not. You do this by looking at the KMO MSA
(Kaiser-Meyer-Olkin Measure of Sampling Adequacy)
value. If the KMO MSA value is > 0.5 then the factor analysis technique can
be continued.
Based on the output above, it is known that the KMO MSA value is 0.727
> 0.5 and the Bartlett's Test of Sphericity (Sig.)
value is 0.000 <0.05, so the factor analysis in this study can be continued
because it meets the first requirement. The results of this analysis show that
there is a high correlation between the preferences of domestic tourists and
the glamping attribute profile. In other words, the
preferences of domestic tourists by 72.7% are influenced by the combination of
attributes in the questionnaire. While the remaining 27.3% is influenced by
factors other than the model or outside the existing model. Thus, it can be
concluded that the opinions of the 55 respondents are acceptable to describe
tourist preferences for glamping in Bali.
The factor analysis contained in this study can also produce utility
values. The utility value shows the attribute level and the attribute level
that is most liked by tourists. The utility value of the attributes and
attribute levels can be identified in the form of the most preferred and least
preferred stimuli by tourists. The utility value of the attributes and
attribute levels in glamping for domestic tourists
can be seen from the data in the following table.
Table 4.
Correlation Test Result (Anti-Image Correlation) MSA (Measure of Sampling
Adequacy)
|
Code |
Item |
MSA
value |
influence
(>0,5) not
influence (<0,5) |
|
X1 |
Service Attribute |
||
|
X1.1 |
Friendly employee |
0,750 |
important |
|
X1.2 |
Fast service employee |
0,744 |
important |
|
X1.3 |
Concern on duty employee |
0,829 |
important |
|
X2 |
Promotion Attribute |
||
|
X2.1 |
Attractive advertisement |
0,845 |
important |
|
X2.2 |
Glamping with social media and lot of follower |
0,554 |
important |
|
X2.3 |
Promoted by famous actor |
0,756 |
important |
|
X3 |
Product Attribute |
||
|
X3.1 |
Clean & healthy glamping
|
0,742 |
important |
|
X3.2 |
Big space glamping |
0,434 |
not
important |
|
X3.3 |
Glamping ammenites
(toiletries) |
0,651 |
important |
|
X4 |
Food & Beverage Attribute |
||
|
X4.1 |
Affordable food & beverages price |
0,780 |
important |
|
X4.2 |
Varied menus |
0,775 |
important |
|
X4.3 |
Qualified food & beverages |
0,841 |
important |
|
X5 |
Glamping Area
& Price Attribute |
||
|
X5.1 |
Clean & healthy area of glamping |
0,831 |
important |
|
X5.2 |
Safety area of glamping |
0,668 |
important |
|
X5.3 |
Glamping with interesting activities |
0,635 |
important |
|
X5.4 |
Glamping with interesting scenery |
0,588 |
important |
|
X5.5 |
Glamping with affordable price |
0,670 |
important |
Source: Processed data research
Attribute X3.2 A large glamping
room for overnight stay is considered unimportant, so it will not be used for
further analysis. In terms of service attributes, tourists prefer glamping staff who are conscientious in serving, because
the utility value for thoroughness in serving (0.829), is greater when compared
to glamping staff who are friendly (0.750), or higher
when compared to glamping staff who are adept in
serving (0.744). This means that tourists' preferences for glamping
accommodation are glamping staff who
are conscientious in serving. Being in an open area, staying in glamping, in an atmosphere of the Covid-19 pandemic has
made tourists prefer the service attributes of glamping
staff who are meticulous in various matters related to glamping.
On the promotion attribute, tourists prefer glamping
that has attractive advertisements (0.854) bigger than glamping
accompanied by famous artists (0.756). Glamping ads on social media that have a large number of followers (0.554).
This shows travelers rating glamping based on the
quality of the glamping ads that
appeals to them. Tourists in the new normal era, industrial 4.0 and
society 5.0 era, are well educated tourists, prepare them self with information
about the destination. Today's tourists prefer to gather better and more
information before making a decision to buy. Domestic
tourists towards glamping who are not solely
influenced by advertisements with famous artists or glamping
advertisements with a lot of followers.
In terms of product attributes, tourists prefer clean glamping, because the utility value of clean glamping (0.742) is greater than complete glamping amenities (0.651). The large number of tourists
who come to visit glamping with a preference for
clean glamping shows that glamping
managers must always maintain and improve the quality of the cleanliness of
their glamping.
On the attributes of food and beverages available at glamping, tourists prefer qualified food (0.841). The
Covid-19 pandemic situation has increased public awareness of healthy
lifestyle, maintaining cleanliness and a healthy diet. This encourages tourists
to choose glamping which has standard healthy food
and beverages as well. Next, new domestic tourists choose food at affordable
prices (0.780), greater than food with a variety of menu types (0.775). This
description shows that the Covid-19 pandemic has led to increased awareness of
having a healthy and quality lifestyle for domestic tourists.
For the interesting area and tariff attributes, tourists prefer a
clean glamping area (0.831) with the highest utility
value, followed by affordable rates offered by the glamping
manager (0.670), then glamping with a safe area of
(0.668), then glamping with fun activities offered by
the management (0.635), and lastly, glamping with
attractive views. The large number of tourists who
feel bored after being limited by space and movement of activities during the
Covid-19 pandemic, encourages tourists to choose places where tourists feel
free to do their activities, no need to feel anxious because large crowds,
namely glamping in open air spaces, are at one with
nature. Tourists are more likely to carry out activities in open spaces,
gathering together with people who are well known, such as family members,
co-workers, friends, in small numbers. Thus, the development strategy that
needs to be carried out by glamping managers is to
improve the quality of glamping related to a clean,
safe and pleasant situation, as well as affordable rates for tourists with
various background characteristics.
Based on the data in the table above, tourists' preferences for each
existing glamping attribute can be identified. The
service attribute in the form of glamping staff who are conscientious in serving shows the highest level.
This attribute has a measuring of sampling adequacy (MSA) value of 0.829. This
means that tourists' preference for service attributes from glamping
staff has the highest level. This shows that the Covid-19 pandemic situation
has made tourists who come to visit glamping
generally tourists who want to be free from the routine of daily activities,
avoid situations that make the mind heavy, want to get a relaxed atmosphere, so
they want to get thorough service.
CONCLUSION
Based on the value of the attribute correlation
coefficient and glamping attribute level in Bali, the
most important attribute group for domestic tourists when choosing glamping accommodation has a correlation coefficient of
0.763. This attribute group
consists of advertisements that are considered attractive, with a large number
of followers (followers), and promotions carried out with famous artists for
tourists.
Based on the value of the attribute correlation
coefficient and glamping attribute level in Bali, the
second important attribute group for domestic tourists when choosing glamping accommodation has a correlation coefficient of R
0.695. This attribute group consists
of friendly waiters, speed and thoroughness in work, affordable food prices,
variety and guaranteed food quality.
Based on the value of the attribute correlation
coefficient and glamping attribute level in Bali, the
third important attribute group for domestic tourists when choosing glamping accommodation has a correlation coefficient of
0.303. This attribute group
consists of complete glamping amenities, and pleasant
views.
Based on the value of the attribute correlation
coefficient and glamping attribute level in Bali, the
group of attributes that are less important for domestic tourists when choosing
glamping accommodation has a correlation coefficient
of -0.707. This attribute
group consists of glamping cleanliness, fun
activities, and glamping rates.
Tourist
preferences for glamping accommodation businesses in
Bali prefer glamping that is promoted in an
attractive way, with a large number of followers (a large number of followers,
and promoted by well-known artists).
5.2
Suggestions
The
advice given is that managers need to pay attention to and evaluate marketing
carried out through the mass media. The growing development of the glamping accommodation business in various regions makes
marketing methods need to be designed more attractively. The development of
innovation and technology in the tourism industry must be supported by the
readiness of human resources in the glamping
business. For example, glamping staff who are capable
of designing and implementing marketing techniques in various mass media. This
also includes making photo spots, variations on glamping
activities, attractive advertisements, to attract tourists to come to visit and
stay at the glamping accommodation business.
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Ni Desak Made Santi
Diwyarthi, I Wayan Adi Pratama, I Wayan Tagel Eddy (2023) |
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