The Role of Digital Transformation in Enhancing Organizational Performance in Multisectoral Industries
DOI:
https://doi.org/10.46799/jst.v5i11.1022Keywords:
Digital Transformation, Organizational Performance, Industry 4.0, Multisectoral Industries, Strategic AlignmentAbstract
In the era of Industry 4.0, the adoption of digital technology has become a key factor in enhancing the competitiveness and performance of organizations across various industrial sectors. Organizations that do not adopt digital technology risk falling behind in terms of operational efficiency, productivity, and customer satisfaction. In Indonesia, the implementation of digital technology in the manufacturing, retail, and service sectors still faces several challenges, including infrastructure limitations and insufficient human resource readiness. This study aims to analyze the impact of digital technology implementation on operational performance in three sectors: manufacturing, retail, and services in the Pangkalpinang region. Using a qualitative case study method, data was collected through in-depth interviews with 15 operational managers and IT staff from three companies in these sectors that have implemented digital transformation in the past five years. The findings indicate that the adoption of digital transformation has improved operational efficiency by up to 30%, employee productivity by 18%, and customer satisfaction by 22% in the retail and service sectors. However, in the manufacturing sector, technological infrastructure limitations hindered optimal results. Digital transformation has a positive impact on operational performance and customer satisfaction, especially in the retail and service sectors. However, additional investment in technological infrastructure is needed in the manufacturing sector to achieve maximum results.
Downloads
References
Awang Ali, Q. S., Hanafiah, M. H., & Mogindol, S. H. (2023). Systematic literature review of Business Continuity Management (BCM) practices: Integrating organisational resilience and performance in Small and medium enterprises (SMEs) BCM framework. International Journal of Disaster Risk Reduction, 99, 104135. https://doi.org/https://doi.org/10.1016/j.ijdrr.2023.104135
Bab IV, C. P. (2024). Teknologi Pertanian. Pembangunan Pertanian, 47.
Fauzi, A. A. (2023). PEMANFAATAN TEKNOLOGI INFORMASI PADA MASA SOCIETY 5.0 (Pemanfaatan teknologi informasi diberbagai sektor pada masa Society 5.0). In Sepriano & A. Juansa (Eds.), Pemanfaatan Teknologi Informasi Pada Masa Society 5.0 (1st ed., p. 178). SONPEDIA.
Ghobakhloo, M. (2020). Industry 4.0, digitization, and opportunities for sustainability. Journal of Cleaner Production, 252, 119869.
Gupta, G., & Bose, I. (2022). Digital transformation in entrepreneurial firms through information exchange with operating environment. Information & Management, 59(3), 103243.
Isaksson, A. J., Harjunkoski, I., & Sand, G. (2018). The impact of digitalization on the future of control and operations. Computers & Chemical Engineering, 114, 122–129.
Kim, J., & Park, C. (2020). Education, skill training, and lifelong learning in the era of technological revolution: A review. Asian‐Pacific Economic Literature, 34(2), 3–19.
Malgwi, A. A., & Dahiru, H. (2014). Balanced Scorecard financial measurement of organizational performance: A review. IOSR Journal of Economics and Finance, 4(6), 1–10.
Nižetić, S., Šolić, P., Gonzalez-De, D. L.-I., & Patrono, L. (2020). Internet of Things (IoT): Opportunities, issues and challenges towards a smart and sustainable future. Journal of Cleaner Production, 274, 122877.
Njanka, S. Q., Sandula, G., & Colomo-Palacios, R. (2021). IT-Business Alignment: A Systematic Literature Review. Procedia Computer Science, 181, 333–340. https://doi.org/https://doi.org/10.1016/j.procs.2021.01.154
Romadhon, F. A., & Nawawi, Z. M. (2024). Transformasi Digital: Efisiensi dan Inovasi dalam Manajemen Operasional. Economic Reviews Journal, 3(1), 96–108. https://doi.org/10.56709/mrj.v3i3.525
Saarikko, T., Westergren, U. H., & Blomquist, T. (2020). Digital transformation: Five recommendations for the digitally conscious firm. Business Horizons, 63(6), 825–839.
Schwab, K. (2016). The fourth industrial revolution. Crown Business.
Vera Diyah Anggriani, & Rayyan Firdaus. (2024). Penerapan Strategi Transformasi Digital Di lingkungan Manufaktur Pada Sistem Informasi Manajemen. Lokawati : Jurnal Penelitian Manajemen Dan Inovasi Riset, 2(4), 140–150. https://doi.org/10.61132/lokawati.v2i4.1007
Vial, G. (2019). Understanding digital transformation: A review and a research agenda. Journal of Strategic Information Systems, 28(2), 118–144. https://doi.org/https://doi.org/10.1016/j.jsis.2019.01.003
Yazdi Anugrah, & Wilfridus B. Elu. (2023). Implementation of Digital Transformation in the Mekaar Funding Disbursement Process at PT. Permodalan Nasional Madani Samarinda Branch. Formosa Journal of Sustainable Research, 2(8), 1967–1980. https://doi.org/10.55927/fjsr.v2i8.5502
Downloads
Published
Issue
Section
License
Copyright (c) 2024 Fithriawan Nugroho, Aditya Ahmad Fauzi, Rahmad Firdaus, Marna Marna
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International (CC-BY-SA). that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
