The Effect of Organizational Justice on Desire to Change Jobs: Organizational Citizenship Behavior (OCB) as a Variable
DOI:
https://doi.org/10.46799/jst.v3i11.642Keywords:
Distributive Justice, Procedural Justice, Interractional Justice, Organizational Citizenship Behavior (OCB), Turnover IntentionAbstract
Human resource management is an important task that must be performed on an ongoing basis. Part of the reason is that human resources are fundamental to driving business growth. This study aims to examine and analyze the effect of organizational justice on the desire to change jobs mediated by Organizational Citizenship Behavior (OCB). The study was conducted on employees of a manufacturing company located in Cikarang, Bekasi Regency with a total sample of 59 respondents. Data was collected by distributing questionnaires with a Likert Scale of 1-6. Data analysis using quantitative method PLS-SEM (Partial Least Square-Structural Equation Modeling) with the help of Smart PLS software. The results showed that procedural justice had a negative and significant effect on the desire to change jobs. Interactional justice has a positive and significant effect on the desire to change jobs. Distributive justice and procedural justice both have a positive and significant effect on OCB, but not on interactional justice which shows a positive and insignificant effect on OCB. OCB has a negative and significant effect on the desire to change jobs. OCB also proved unable to mediate the relationship of the three dimensions of organizational justice (distributive justice, procedural justice and interactional justice) to the desire to change jobs.
Downloads
Download data is not yet available.
References
Adams, J.S. (1965). Inequity In Social Exchange. Advances in Experimental Social Psychology, 2(1), pp.267–299. doi:10.1016/s0065-2601(08)60108-2.
Batool, S. and Shah, M. (2017). Impact of organizational justice on turnover intention-the mediating role of employee motivation. Journal of Law and Society, XLVIII(70).
Bettencourt, L.A., Gwinner, K.P. and Meuter, M.L. (2001). A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors. Journal of Applied Psychology, 86(1), pp.29–41. doi:10.1037/0021-9010.86.1.29.
Bigliardi, B., Petroni, A. and Ivo Dormio, A. (2005). Organizational socialization, career aspirations and turnover intentions among design engineers. Leadership & Organization Development Journal, 26(6), pp.424–441. doi:10.1108/01437730510617645.
Blakely, G.L., Andrews, M.C. and Moorman, R.H. (2005). The Moderating Effects of Equity Sensitivity on The Relationship Between Organizational Justice and Organizational Citizenship Behaviors. Journal of Business and Psychology, 20(2), pp.259–273. doi:10.1007/s10869-005-8263-3.
Carmeli, A. and Weisberg, J. (2006). Exploring turnover intentions among three professional groups of employees. Human Resource Development International, 9(2), pp.191–206. doi:10.1080/13678860600616305.
Chan, S.H.J. and Lai, H.Y.I. (2017). Understanding the link between communication satisfaction, perceived justice and organizational citizenship behavior. Journal of Business Research, 70, pp.214–223.
Chen, X.-P., Hui, C. and Sego, D.J. (1998). The role of organizational citizenship behavior in turnover: Conceptualization and preliminary tests of key hypotheses. Journal of Applied Psychology, 83(6), pp.922–931. doi:10.1037/0021-9010.83.6.922.
Choi, B.K., Moon, H.K., Ko, W. and Kim, K.M. (2014). A cross-sectional study of the relationships between organizational justices and OCB. Leadership & Organization Development Journal, 35(6), pp.530–554. doi:10.1108/lodj-08-2012-0103.
Choi, H. and Shin, S. (2022). The Factors That Affect Turnover Intention According to Clinical Experience: A Focus on Organizational Justice and Nursing Core Competency. International Journal of Environmental Research and Public Health, 19(6), p.3515. doi:10.3390/ijerph19063515.
Cohen-Charash, Y. and Spector, P.E. (2001). The Role of Justice in Organizations: A Meta-Analysis. Organizational Behavior and Human Decision Processes, 86(2), pp.278–321. doi:10.1006/obhd.2001.2958.
Colquitt, J.A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86(3), pp.386–400. doi:10.1037/0021-9010.86.3.386.
Colquitt, J.A., Conlon, D.E., Wesson, M.J., Porter, C.O.L.H. and Ng, K.Y. (2001). Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology, 86(3), pp.425–445. doi:10.1037/0021-9010.86.3.425.
Coyne, I. and Ong, T. (2007). Organizational citizenship behaviour and turnover intention: a cross-cultural study. The International Journal of Human Resource Management, 18(6), pp.1085–1097. doi:10.1080/09585190701321831.
Creswell, J.W. (2009). Research design: Qualitative, quantitative, and mixed methods approaches, 3rd ed. Sage Publications, Inc.
Cropanzano, R., Greenberg, J., (1997). Progress in organizational justice: tunnelling through the maze. Cooper, C.L., Robertson, I.T. (Eds.), International Review of Industrial and Organizational Psychology, vol. 12. John Wiley & Sons, Chichester, pp. 317–372.
Davidson, M.C.G., Timo, N. and Wang, Y. (2010). How much does labour turnover cost? International Journal of Contemporary Hospitality Management, 22(4), pp.451–466. doi:10.1108/09596111011042686.
Farh, J.-L., Earley, P.C. and Lin, S.-C. (1997). Impetus for Action: A Cultural Analysis of Justice and Organizational Citizenship Behavior in Chinese Society. Administrative Science Quarterly, 42(3), p.421. doi:10.2307/2393733.
Farid, T., Iqbal, S., Jawahar, I.M., Ma, J. and Khan, M.K. (2018). The interactive effects of justice perceptions and Islamic work ethic in predicting citizenship behaviors and work engagement. Asian Business & Management, 18(1), pp.31–50. doi:10.1057/s41291-018-00049-9.
Fehr, E. and Fischbacher, U. (2003). The nature of human altruism. Nature, 425(6960), pp.785–791. doi:10.1038/nature02043.
Fiaz, M., Ikram, A., Su, Q. and Ali, N. (2018). How to Save the Saviors?: Relationship between Organizational Justice and Citizenship Behavior. The Journal of Developing Areas, 52(1), pp.45–58. doi:10.1353/jda.2018.0003.
Fields, D., Pang, M. and Chiu, C. (2000). Distributive and procedural justice as predictors of employee outcomes in Hong Kong. Journal of Organizational Behavior, 21(5), pp.547–562.
Folger, R. and Cropanzano, R. (1998). Organizational justice and human resource managementw. Sage Publications.
Folger, R. and Konovsky, M.A. (1989). Effects Of Procedural and Distributive Justice on Reactions to Pay Raise Decisions. Academy of Management Journal, 32(1), pp.115–130. doi:10.2307/256422.
Ghozali, I. (2018). Aplikasi Analisis Multivariate Dengan Program IBM SPSS 25. Badan Penerbit Universitas Diponegoro.
Greenberg, J. (1990). Organizational Justice: Yesterday, Today, and Tomorrow. Journal of Management, 16(2), pp.399–432. doi:10.1177/014920639001600208.
Greenberg, J. and Ambrose, M. (2001). Procedural and distributive justice are more similar than you think: A monistic perspective and a research agenda. In: Advances in Organizational Justice. Lexington, MA: New Lexington Press, pp.119–151.
Greenberg, J. and Cohen, R.L. (1982). Equity and justice in social behavior. New York: Academic Press.
Greenberg, J. (1993). The social side of fairness: Interpersonal and informational classes of organizational justice. In Justice in the work place: Approaching fairness in human resource management (In R. Crop). Hillsdale, NJ: Lawrence Erlbaum Associates.
Greenberg, J. and Colquitt, J. (2005). Handbook of organizational justice. Lawrence Erlbaum Associates.
Greenberg, J. and Colquitt, J. (2013). Handbook of organizational justice. New York: Psychology Press.
Guler, B. (2009). The Relationship Between Organizational Citizenship Behavior and Organizational Conflict an Application in the Health Sector. Master’s Thesis.
Hadi, S., Tjahjono, H.K. and Palupi, M. (2020). Study of Organizational Justice in SMEs and Positive Consequences: Systematic Review. International Journal of Advanced Science and Technology, 29(03), pp.4717–4730.
Hair, J.F., Hult, G.T.M., Ringle, C.M., Sarstedt, M., Danks, N.P. and Ray, S. (2021). Partial Least Squares Structural Equation Modeling(PLS-SEM) Using R. S.L.: Springer Nature.
Hinkin, T.R. and Tracey, J.B. (2006). The cost of employee turnover : when the devil is in the details. Ithaca, N.Y.: Cornell University, School Of Hotel Administration, The Center For Hospitality Research.
Tjajono, H.K., Basuki, A.T. and Palupi, M. (2021). Aplikasi SEM Dalam Studi Perilaku Organisasional. Yogyakarta: Unit Penerbit dan Percetakan Sekolah Tinggi Ilmu Manajemen YKPN, p.106.
Husein Umar (2002). Metode riset bisnis : panduan mahasiswa untuk melaksanakan riset dilengkapi contoh proposal dan hasil riset bidang manajemen dan akuntansi. Jakarta: Gramedia Pustaka Utama.
Jehanzeb, K. and Mohanty, J. (2020). The mediating role of organizational commitment between organizational justice and organizational citizenship behavior: Power distance as moderator. Personnel Review, 49(2), pp.445–468. doi:https://doi.org/10.1108/PR-09-2018-0327.
Jung, J.Y. and Hong, S. (2008). Organizational citizenship behaviour (OCB), TQM and performance at the maquiladora. International Journal of Quality & Reliability Management, 25(8), pp.793–808. doi:10.1108/02656710810898612.
Katz, D. and Kahn, R.L. (1978). Social psychology of organizations. Wiley.
Kee, D.M.H. and Chung, K.S. (2021). Perceived Organizational Injustice, Job Satisfaction, Organizational Commitment, and Turnover Intention: A Study of MNCs in Malaysia. International Journal of Business and Society, 22(2), pp.1047–1065. doi:10.33736/ijbs.3781.2021.
Khtatbeh, M.M., Mahomed, A.S.B., Suhaimi and Mohamed, R. (2020). The mediating role of procedural justice on the relationship between job analysis and employee performance in Jordan Industrial Estates. Heliyon, 6(10), p.e04973. doi:10.1016/j.heliyon.2020.e04973.
Kim, S. and Min Park, S. (2014). Determinants of job satisfaction and turnover intentions of public employees: evidence from US federal agencies. International Review of Public Administration, 19(1), pp.63–90. doi:10.1080/12294659.2014.887354.
Konovsky, M.A. (2000). Understanding Procedural Justice and Its Impact on Business Organizations. Journal of Management, [online] 26(3), pp.489–511. doi:10.1177/014920630002600306.
Konovsky, M.A. and Cropanzano, R. (1991). Perceived fairness of employee drug testing as a predictor of employee attitudes and job performance. Journal of Applied Psychology, 76(5), pp.698–707. doi:10.1037/0021-9010.76.5.698.
Lam, C.F., Liang, J., Ashford, S.J. and Lee, C. (2015). Job insecurity and organizational citizenship behavior: Exploring curvilinear and moderated relationships. Journal of Applied Psychology, 100(2), pp.499–510. doi:10.1037/a0038659.
Lashley, C. & Chaplain, A. (1999). Labour turnover: hidden problem –hidden costs. The Hospitality Review,1(1), pp.49-54.
Lee, C., Pillutla, M. and Law, K.S. (2000). Power-Distance, Gender and Organizational Justice. Journal of Management, 26(4), pp.685–704. doi:10.1177/014920630002600405.
Lee, K. and Allen, N.J. (2002). Organizational citizenship behavior and workplace deviance: The role of affect and cognitions. Journal of Applied Psychology, 87(1), pp.131–142. doi:10.1037/0021-9010.87.1.131.
Leventhal, G.S. (1980). What Should Be Done with Equity Theory? Social Exchange, [online] pp.27–55. doi:10.1007/978-1-4613-3087-5_2.
Lynn, M. (2002). Turnover’s relationships with sales, tips and service across restaurants in a chain. International Journal of Hospitality Management, 21(4), pp.443–447. doi:10.1016/s0278-4319(02)00026-9.
Maamari, B. and Messarra, L. (2012). An empirical study of the relationship between organizational climate and organizational citizenship behaviour. European Journal of Management, 16 (2), pp. 165-174.
Maier, N. R. F. (1971). Psychology in Industry. Cambridge: The Riverside Press.
MartÃnez-Tur, V., Peiró, J.M., Ramos, J. and Moliner, C. (2006). Justice Perceptions as Predictors of Customer Satisfaction: The Impact of Distributive, Procedural, and Interactional Justice1. Journal of Applied Social Psychology, 36(1), pp.100–119. doi:10.1111/j.0021-9029.2006.00005.x.
McShane, S., Glinow, M.A.V. and Sharma, R.R. (2010). Organizational Behavior 5th Edition (Indian Edition). Tata McGraw-Hill.
Memon, M.A., Sallaeh, R., Baharom, M.N.R., Nordin, S.M. and Ting, H. (2017). The relationship between training satisfaction, organisational citizenship behaviour, and turnover intention. Journal of Organizational Effectiveness: People and Performance, 4(3), pp.267–290. doi:10.1108/joepp-03-2017-0025.
Memon, M.A., Salleh, R. and Baharom, M.N.R. (2016). The link between training satisfaction, work engagement and turnover intention. European Journal of Training and Development, 40(6), pp.407–429. doi:10.1108/ejtd-10-2015-0077.
Mensah, H.K., Asiamah, N. and Mireku, K. (2016). The effect of organizational justice delivery on organizational commitment. Journal of Global Responsibility, 7(2), pp.196–209. doi:10.1108/jgr-06-2016-0015.
Mobley, W.H., Horner, S.O. and Hollingsworth, A.T. (1978). An evaluation of precursors of hospital employee turnover. Journal of Applied Psychology, 63(4), pp.408–414. doi:10.1037/0021-9010.63.4.408.
Moon, K.K. (2017). airness at the Organizational Level: Examining the Effect of Organizational Justice Climate on Collective Turnover Rates and Organizational Performance. Public Personnel Management, 46(2), pp.118–143.
Moorman, R.H. (1991). Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship? Journal of Applied Psychology, 76(6), pp.845–855. doi:10.1037/0021-9010.76.6.845.
Moorman, R.H. (1993). The Influence of Cognitive and Affective Based Job Satisfaction Measures on the Relationship Between Satisfaction and Organizational Citizenship Behavior. Human Relations, 46(6), pp.759–776. doi:10.1177/001872679304600604.
Nadiri, H. and Tanova, C. (2010). An investigation of the role of justice in turnover intentions, job satisfaction, and organizational citizenship behavior in hospitality industry. International Journal of Hospitality Management, [online] 29(1), pp.33–41. doi:10.1016/j.ijhm.2009.05.001.
Niehoff, B.P. and Moorman, R.H. (1993). Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior. Academy of Management Journal, 36(3), pp.527–556. doi:10.2307/256591.
Organ, D.W. (1988). Organizational citizenship behavior : the good soldier syndrome. Lexington, Ma Etc.: Lexington Books, Cop.
Organ, D.W. (1997). Organizational Citizenship Behavior: It’s Construct Clean-Up Time. Human Performance, 10(2), pp.85–97. doi:10.1207/s15327043hup1002_2.
Organ, D.W. and Ryan, K. (1995). A Meta-Analytic Review Of Attitudinal And Dispositional Predictors Of Organizational Citizenship Behavior. Personnel Psychology, 48(4), pp.775–802.
Ouakouak, M.L., Arya, B. and Zaitouni, M. (2019). Corporate social responsibility and intention to quit. International Journal of Productivity and Performance Management, 69(3), pp.447–465. doi:10.1108/ijppm-02-2019-0087.
Palupi, M. (2019). Studi Komprehensif Keadilan Organisasi dan Perilaku Menyimpang Organisasi dengan Komitmen Afektif dan Komitmen Continuance sebagai Variabel Intervening. Dissertation.
Perryer, C., Jordan, C., Firns, I. and Travaglione, A. (2010). Predicting turnover intentions. Management Research Review, 33(9), pp.911–923. doi:10.1108/01409171011070323.
Pimentel, J.L. (2019). Some Biases in Likert Scaling Usage and its Correction. International Journal of Sciences: Basic and Applied Research (IJSBAR), 45 (1), pp. 183-191.
Podsakoff, P.M., MacKenzie, S.B., Moorman, R.H. and Fetter, R. (1990). Transformational Leader Behaviors And Their Effects On Followers’ Trust In Leader, Satisfaction, And Organizational Citizenship Behaviors. The Leadership Quarterly, [online] 1(2), pp.107–142. doi:10.1016/1048-9843(90)90009-7.
Price, J.L. (2001). Reflections on the determinants of voluntary turnover. International Journal of Manpower, 22(7), pp.600–624. doi:10.1108/eum0000000006233.
Rahman, W. and Nas, Z. (2013). Employee development and turnover intention: theory validation. European Journal of Training and Development, 37(6), pp.564–579. doi:10.1108/ejtd-may-2012-0015.
Raja, U., Sheikh, R.A., Abbas, M. and Bouckenooghe, D. (2018). Do procedures really matter when rewards are more important? A Pakistani perspective on the effects of distributive and procedural justice on employee behaviors. European Review of Applied Psychology, 68(2), pp.79–88. doi:10.1016/j.erap.2018.03.001.
Rashid, A., Gul, F. and Khan Khalid, G. (2018). Internal Corporate Social Responsibility and Intention to Quit: The Mediating Role of Organizational Citizenship Behavior. NUML International Journal of Business & Management, 13(1), pp.79–95..
Rezaiean, A., Givi, M.E., Givi, H.E. and Nasrabadi, M.B. (2010). The relationship between organizational justice and organizational citizenship behaviors: the mediating role of organizational commitment, satisfaction and trust research. Journal of Business Management, 4(2), pp.112–120.
Roscoe, J.T. (1975). Fundamental research statistics for the behavioral sciences. New York: Holt, Rinehart And Winston..
Sahi, G.K. and Mahajan, R. (2014). Employees’ organisational commitment and its impact on their actual turnover behaviour through behavioural intentions. Asia Pacific Journal of Marketing and Logistics, 26(4), pp.621–646. doi:10.1108/apjml-01-2014-0015.
Saifi, I.A. and Shahzad, K. (2017). The mediating role of job satisfaction in the relationship between organizational justice and organizational citizenship behavior. Pakistan Journal of Commerce and Social Sciences, 11(1), pp.125–145.
Sani, A. (2013). Role of procedural justice, organizational commitment and job satisfaction on job performance: the mediating effect of organizational citizenship behavior. International Journal of Business and Management, 8(15), pp.57–67.
Saraih, U.N., Aris, A.Z.Z., Karim, K.M., Samah, I.H.A., Sa’aban, S. and Suhana, A.M. (2017). Relationships between Organizational Commitment, OCB, Organizational Justice and Turnover Intention: Evidence from Educational Institution in Malaysia. Review of Integrative Business and Economics Research, 6(2), pp.64–77.
Selamat, N., Nordin, N. and Fook, C.Y. (2017). Organisational Justice and Organisational Citizenship Behaviour: Evidence from A Developing Country. Global Business and Management Research: An International Journal, 9(1s), pp.383–392.
Sekaran, U. (2013). Metodologi Penelitian Untuk Bisnis. Jakarta: Salemba empat.
Sokhanvar, M., Hasanpoor, E., Hajihashemi, S and Kakemam, E. (2016). The Relationship between Organizational Justice and Turnover Intention: A Survey on Hospital Nurses. Patient Safety and Quality Improvement Journal, 4(2),pp.358-362.
Suifan, T., Diab, H. and Abdallah, A.B. (2017). Does organizational justice affect turnover-intention in a developing country? The mediating role of job satisfaction and organizational commitment. Journal of Management Development, 36(9), pp.1137–1148. doi:10.1108/jmd-02-2017-0048.
Swarjana, I.K. (2022). Populasi-sampel, teknik sampling & bias dalam penelitian. Penerbit Andi.
Thibaut, J.W. and Walker, L. (1975). Procedural Justice: A Psychological Analysis. L. Erlbaum Associates.
Tomprou, M., Rousseau, D.M. and Hansen, S.D. (2015). The psychological contracts of violation victims: A post-violation model. Journal of Organizational Behavior, 36(4), pp.561–581. doi:10.1002/job.1997.
Tyler, T.R. and Blader, S.L. (2000). Cooperation in groups: Procedural justice, social identity, and behavioral engagement. Psychology Press.
Utami, I. and Bonussyeani, N.E.S. (2009). Pengaruh Job Insecurity, Kepuasan Kerja, dan Komitmen Organisasional terhadap keinginan Berpindah Kerja. Jumal Akuntansi dan Keuangan Indonesia, 6(1), pp.117–139.
Vandenberg, R.J. and Nelson, J.B. (1999). Disaggregating the motives underlying turnover intentions: When do intentions predict turnover behavior? Human Relations, 52(10), pp.1313–1336. doi:10.1023/a:1016964515185.
W Paul Vogt and R Burke Johnson (2016). The Sage dictionary of statistics & methodology a nontechnical guide for the social sciences. Los Angeles ; London ; New Delhi Sage.
Wang, X., Liao, J., Xia, D. and Chang, T. (2010). The impact of organizational justice on work performance. International Journal of Manpower, 31(6), pp.660–677. doi:10.1108/01437721011073364.
Yang, T., Jin, X., Shi, H., Liu, Y., Guo, Y., Gao, Y. and Deng, J. (2021). Occupational stress, distributive justice and turnover intention among public hospital nurses in China: A cross-sectional study. Applied Nursing Research, 61(151481), p.151481. doi:10.1016/j.apnr.2021.151481.
Yılmaz, K. and Taşdan, M. (2009). Organizational citizenship and organizational justice in Turkish primary schools. Journal of Educational Administration, 47(1), pp.108–126. doi:10.1108/09578230910928106.
Zhao, H., Wayne, S.J., Glibkowski, B.C. and Bravo, J. (2007). The Impact of Psychological Contract Breach on Work-Related Outcomes: A Meta-Analysis. Personnel Psychology, 60(3), pp.647–680. doi:10.1111/j.1744-6570.2007.00087.x
Zeinabadi, H. and Salehi, K. (2011). Role of procedural justice, trust, job satisfaction, and organizational commitment in Organizational Citizenship Behavior (OCB) of teachers: Proposing a modified social exchange model. Procedia - Social and Behavioral Sciences, 29, pp.1472–1481. doi:10.1016/j.sbspro.2011.11.387.
Batool, S. and Shah, M. (2017). Impact of organizational justice on turnover intention-the mediating role of employee motivation. Journal of Law and Society, XLVIII(70).
Bettencourt, L.A., Gwinner, K.P. and Meuter, M.L. (2001). A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors. Journal of Applied Psychology, 86(1), pp.29–41. doi:10.1037/0021-9010.86.1.29.
Bigliardi, B., Petroni, A. and Ivo Dormio, A. (2005). Organizational socialization, career aspirations and turnover intentions among design engineers. Leadership & Organization Development Journal, 26(6), pp.424–441. doi:10.1108/01437730510617645.
Blakely, G.L., Andrews, M.C. and Moorman, R.H. (2005). The Moderating Effects of Equity Sensitivity on The Relationship Between Organizational Justice and Organizational Citizenship Behaviors. Journal of Business and Psychology, 20(2), pp.259–273. doi:10.1007/s10869-005-8263-3.
Carmeli, A. and Weisberg, J. (2006). Exploring turnover intentions among three professional groups of employees. Human Resource Development International, 9(2), pp.191–206. doi:10.1080/13678860600616305.
Chan, S.H.J. and Lai, H.Y.I. (2017). Understanding the link between communication satisfaction, perceived justice and organizational citizenship behavior. Journal of Business Research, 70, pp.214–223.
Chen, X.-P., Hui, C. and Sego, D.J. (1998). The role of organizational citizenship behavior in turnover: Conceptualization and preliminary tests of key hypotheses. Journal of Applied Psychology, 83(6), pp.922–931. doi:10.1037/0021-9010.83.6.922.
Choi, B.K., Moon, H.K., Ko, W. and Kim, K.M. (2014). A cross-sectional study of the relationships between organizational justices and OCB. Leadership & Organization Development Journal, 35(6), pp.530–554. doi:10.1108/lodj-08-2012-0103.
Choi, H. and Shin, S. (2022). The Factors That Affect Turnover Intention According to Clinical Experience: A Focus on Organizational Justice and Nursing Core Competency. International Journal of Environmental Research and Public Health, 19(6), p.3515. doi:10.3390/ijerph19063515.
Cohen-Charash, Y. and Spector, P.E. (2001). The Role of Justice in Organizations: A Meta-Analysis. Organizational Behavior and Human Decision Processes, 86(2), pp.278–321. doi:10.1006/obhd.2001.2958.
Colquitt, J.A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86(3), pp.386–400. doi:10.1037/0021-9010.86.3.386.
Colquitt, J.A., Conlon, D.E., Wesson, M.J., Porter, C.O.L.H. and Ng, K.Y. (2001). Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology, 86(3), pp.425–445. doi:10.1037/0021-9010.86.3.425.
Coyne, I. and Ong, T. (2007). Organizational citizenship behaviour and turnover intention: a cross-cultural study. The International Journal of Human Resource Management, 18(6), pp.1085–1097. doi:10.1080/09585190701321831.
Creswell, J.W. (2009). Research design: Qualitative, quantitative, and mixed methods approaches, 3rd ed. Sage Publications, Inc.
Cropanzano, R., Greenberg, J., (1997). Progress in organizational justice: tunnelling through the maze. Cooper, C.L., Robertson, I.T. (Eds.), International Review of Industrial and Organizational Psychology, vol. 12. John Wiley & Sons, Chichester, pp. 317–372.
Davidson, M.C.G., Timo, N. and Wang, Y. (2010). How much does labour turnover cost? International Journal of Contemporary Hospitality Management, 22(4), pp.451–466. doi:10.1108/09596111011042686.
Farh, J.-L., Earley, P.C. and Lin, S.-C. (1997). Impetus for Action: A Cultural Analysis of Justice and Organizational Citizenship Behavior in Chinese Society. Administrative Science Quarterly, 42(3), p.421. doi:10.2307/2393733.
Farid, T., Iqbal, S., Jawahar, I.M., Ma, J. and Khan, M.K. (2018). The interactive effects of justice perceptions and Islamic work ethic in predicting citizenship behaviors and work engagement. Asian Business & Management, 18(1), pp.31–50. doi:10.1057/s41291-018-00049-9.
Fehr, E. and Fischbacher, U. (2003). The nature of human altruism. Nature, 425(6960), pp.785–791. doi:10.1038/nature02043.
Fiaz, M., Ikram, A., Su, Q. and Ali, N. (2018). How to Save the Saviors?: Relationship between Organizational Justice and Citizenship Behavior. The Journal of Developing Areas, 52(1), pp.45–58. doi:10.1353/jda.2018.0003.
Fields, D., Pang, M. and Chiu, C. (2000). Distributive and procedural justice as predictors of employee outcomes in Hong Kong. Journal of Organizational Behavior, 21(5), pp.547–562.
Folger, R. and Cropanzano, R. (1998). Organizational justice and human resource managementw. Sage Publications.
Folger, R. and Konovsky, M.A. (1989). Effects Of Procedural and Distributive Justice on Reactions to Pay Raise Decisions. Academy of Management Journal, 32(1), pp.115–130. doi:10.2307/256422.
Ghozali, I. (2018). Aplikasi Analisis Multivariate Dengan Program IBM SPSS 25. Badan Penerbit Universitas Diponegoro.
Greenberg, J. (1990). Organizational Justice: Yesterday, Today, and Tomorrow. Journal of Management, 16(2), pp.399–432. doi:10.1177/014920639001600208.
Greenberg, J. and Ambrose, M. (2001). Procedural and distributive justice are more similar than you think: A monistic perspective and a research agenda. In: Advances in Organizational Justice. Lexington, MA: New Lexington Press, pp.119–151.
Greenberg, J. and Cohen, R.L. (1982). Equity and justice in social behavior. New York: Academic Press.
Greenberg, J. (1993). The social side of fairness: Interpersonal and informational classes of organizational justice. In Justice in the work place: Approaching fairness in human resource management (In R. Crop). Hillsdale, NJ: Lawrence Erlbaum Associates.
Greenberg, J. and Colquitt, J. (2005). Handbook of organizational justice. Lawrence Erlbaum Associates.
Greenberg, J. and Colquitt, J. (2013). Handbook of organizational justice. New York: Psychology Press.
Guler, B. (2009). The Relationship Between Organizational Citizenship Behavior and Organizational Conflict an Application in the Health Sector. Master’s Thesis.
Hadi, S., Tjahjono, H.K. and Palupi, M. (2020). Study of Organizational Justice in SMEs and Positive Consequences: Systematic Review. International Journal of Advanced Science and Technology, 29(03), pp.4717–4730.
Hair, J.F., Hult, G.T.M., Ringle, C.M., Sarstedt, M., Danks, N.P. and Ray, S. (2021). Partial Least Squares Structural Equation Modeling(PLS-SEM) Using R. S.L.: Springer Nature.
Hinkin, T.R. and Tracey, J.B. (2006). The cost of employee turnover : when the devil is in the details. Ithaca, N.Y.: Cornell University, School Of Hotel Administration, The Center For Hospitality Research.
Tjajono, H.K., Basuki, A.T. and Palupi, M. (2021). Aplikasi SEM Dalam Studi Perilaku Organisasional. Yogyakarta: Unit Penerbit dan Percetakan Sekolah Tinggi Ilmu Manajemen YKPN, p.106.
Husein Umar (2002). Metode riset bisnis : panduan mahasiswa untuk melaksanakan riset dilengkapi contoh proposal dan hasil riset bidang manajemen dan akuntansi. Jakarta: Gramedia Pustaka Utama.
Jehanzeb, K. and Mohanty, J. (2020). The mediating role of organizational commitment between organizational justice and organizational citizenship behavior: Power distance as moderator. Personnel Review, 49(2), pp.445–468. doi:https://doi.org/10.1108/PR-09-2018-0327.
Jung, J.Y. and Hong, S. (2008). Organizational citizenship behaviour (OCB), TQM and performance at the maquiladora. International Journal of Quality & Reliability Management, 25(8), pp.793–808. doi:10.1108/02656710810898612.
Katz, D. and Kahn, R.L. (1978). Social psychology of organizations. Wiley.
Kee, D.M.H. and Chung, K.S. (2021). Perceived Organizational Injustice, Job Satisfaction, Organizational Commitment, and Turnover Intention: A Study of MNCs in Malaysia. International Journal of Business and Society, 22(2), pp.1047–1065. doi:10.33736/ijbs.3781.2021.
Khtatbeh, M.M., Mahomed, A.S.B., Suhaimi and Mohamed, R. (2020). The mediating role of procedural justice on the relationship between job analysis and employee performance in Jordan Industrial Estates. Heliyon, 6(10), p.e04973. doi:10.1016/j.heliyon.2020.e04973.
Kim, S. and Min Park, S. (2014). Determinants of job satisfaction and turnover intentions of public employees: evidence from US federal agencies. International Review of Public Administration, 19(1), pp.63–90. doi:10.1080/12294659.2014.887354.
Konovsky, M.A. (2000). Understanding Procedural Justice and Its Impact on Business Organizations. Journal of Management, [online] 26(3), pp.489–511. doi:10.1177/014920630002600306.
Konovsky, M.A. and Cropanzano, R. (1991). Perceived fairness of employee drug testing as a predictor of employee attitudes and job performance. Journal of Applied Psychology, 76(5), pp.698–707. doi:10.1037/0021-9010.76.5.698.
Lam, C.F., Liang, J., Ashford, S.J. and Lee, C. (2015). Job insecurity and organizational citizenship behavior: Exploring curvilinear and moderated relationships. Journal of Applied Psychology, 100(2), pp.499–510. doi:10.1037/a0038659.
Lashley, C. & Chaplain, A. (1999). Labour turnover: hidden problem –hidden costs. The Hospitality Review,1(1), pp.49-54.
Lee, C., Pillutla, M. and Law, K.S. (2000). Power-Distance, Gender and Organizational Justice. Journal of Management, 26(4), pp.685–704. doi:10.1177/014920630002600405.
Lee, K. and Allen, N.J. (2002). Organizational citizenship behavior and workplace deviance: The role of affect and cognitions. Journal of Applied Psychology, 87(1), pp.131–142. doi:10.1037/0021-9010.87.1.131.
Leventhal, G.S. (1980). What Should Be Done with Equity Theory? Social Exchange, [online] pp.27–55. doi:10.1007/978-1-4613-3087-5_2.
Lynn, M. (2002). Turnover’s relationships with sales, tips and service across restaurants in a chain. International Journal of Hospitality Management, 21(4), pp.443–447. doi:10.1016/s0278-4319(02)00026-9.
Maamari, B. and Messarra, L. (2012). An empirical study of the relationship between organizational climate and organizational citizenship behaviour. European Journal of Management, 16 (2), pp. 165-174.
Maier, N. R. F. (1971). Psychology in Industry. Cambridge: The Riverside Press.
MartÃnez-Tur, V., Peiró, J.M., Ramos, J. and Moliner, C. (2006). Justice Perceptions as Predictors of Customer Satisfaction: The Impact of Distributive, Procedural, and Interactional Justice1. Journal of Applied Social Psychology, 36(1), pp.100–119. doi:10.1111/j.0021-9029.2006.00005.x.
McShane, S., Glinow, M.A.V. and Sharma, R.R. (2010). Organizational Behavior 5th Edition (Indian Edition). Tata McGraw-Hill.
Memon, M.A., Sallaeh, R., Baharom, M.N.R., Nordin, S.M. and Ting, H. (2017). The relationship between training satisfaction, organisational citizenship behaviour, and turnover intention. Journal of Organizational Effectiveness: People and Performance, 4(3), pp.267–290. doi:10.1108/joepp-03-2017-0025.
Memon, M.A., Salleh, R. and Baharom, M.N.R. (2016). The link between training satisfaction, work engagement and turnover intention. European Journal of Training and Development, 40(6), pp.407–429. doi:10.1108/ejtd-10-2015-0077.
Mensah, H.K., Asiamah, N. and Mireku, K. (2016). The effect of organizational justice delivery on organizational commitment. Journal of Global Responsibility, 7(2), pp.196–209. doi:10.1108/jgr-06-2016-0015.
Mobley, W.H., Horner, S.O. and Hollingsworth, A.T. (1978). An evaluation of precursors of hospital employee turnover. Journal of Applied Psychology, 63(4), pp.408–414. doi:10.1037/0021-9010.63.4.408.
Moon, K.K. (2017). airness at the Organizational Level: Examining the Effect of Organizational Justice Climate on Collective Turnover Rates and Organizational Performance. Public Personnel Management, 46(2), pp.118–143.
Moorman, R.H. (1991). Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship? Journal of Applied Psychology, 76(6), pp.845–855. doi:10.1037/0021-9010.76.6.845.
Moorman, R.H. (1993). The Influence of Cognitive and Affective Based Job Satisfaction Measures on the Relationship Between Satisfaction and Organizational Citizenship Behavior. Human Relations, 46(6), pp.759–776. doi:10.1177/001872679304600604.
Nadiri, H. and Tanova, C. (2010). An investigation of the role of justice in turnover intentions, job satisfaction, and organizational citizenship behavior in hospitality industry. International Journal of Hospitality Management, [online] 29(1), pp.33–41. doi:10.1016/j.ijhm.2009.05.001.
Niehoff, B.P. and Moorman, R.H. (1993). Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior. Academy of Management Journal, 36(3), pp.527–556. doi:10.2307/256591.
Organ, D.W. (1988). Organizational citizenship behavior : the good soldier syndrome. Lexington, Ma Etc.: Lexington Books, Cop.
Organ, D.W. (1997). Organizational Citizenship Behavior: It’s Construct Clean-Up Time. Human Performance, 10(2), pp.85–97. doi:10.1207/s15327043hup1002_2.
Organ, D.W. and Ryan, K. (1995). A Meta-Analytic Review Of Attitudinal And Dispositional Predictors Of Organizational Citizenship Behavior. Personnel Psychology, 48(4), pp.775–802.
Ouakouak, M.L., Arya, B. and Zaitouni, M. (2019). Corporate social responsibility and intention to quit. International Journal of Productivity and Performance Management, 69(3), pp.447–465. doi:10.1108/ijppm-02-2019-0087.
Palupi, M. (2019). Studi Komprehensif Keadilan Organisasi dan Perilaku Menyimpang Organisasi dengan Komitmen Afektif dan Komitmen Continuance sebagai Variabel Intervening. Dissertation.
Perryer, C., Jordan, C., Firns, I. and Travaglione, A. (2010). Predicting turnover intentions. Management Research Review, 33(9), pp.911–923. doi:10.1108/01409171011070323.
Pimentel, J.L. (2019). Some Biases in Likert Scaling Usage and its Correction. International Journal of Sciences: Basic and Applied Research (IJSBAR), 45 (1), pp. 183-191.
Podsakoff, P.M., MacKenzie, S.B., Moorman, R.H. and Fetter, R. (1990). Transformational Leader Behaviors And Their Effects On Followers’ Trust In Leader, Satisfaction, And Organizational Citizenship Behaviors. The Leadership Quarterly, [online] 1(2), pp.107–142. doi:10.1016/1048-9843(90)90009-7.
Price, J.L. (2001). Reflections on the determinants of voluntary turnover. International Journal of Manpower, 22(7), pp.600–624. doi:10.1108/eum0000000006233.
Rahman, W. and Nas, Z. (2013). Employee development and turnover intention: theory validation. European Journal of Training and Development, 37(6), pp.564–579. doi:10.1108/ejtd-may-2012-0015.
Raja, U., Sheikh, R.A., Abbas, M. and Bouckenooghe, D. (2018). Do procedures really matter when rewards are more important? A Pakistani perspective on the effects of distributive and procedural justice on employee behaviors. European Review of Applied Psychology, 68(2), pp.79–88. doi:10.1016/j.erap.2018.03.001.
Rashid, A., Gul, F. and Khan Khalid, G. (2018). Internal Corporate Social Responsibility and Intention to Quit: The Mediating Role of Organizational Citizenship Behavior. NUML International Journal of Business & Management, 13(1), pp.79–95..
Rezaiean, A., Givi, M.E., Givi, H.E. and Nasrabadi, M.B. (2010). The relationship between organizational justice and organizational citizenship behaviors: the mediating role of organizational commitment, satisfaction and trust research. Journal of Business Management, 4(2), pp.112–120.
Roscoe, J.T. (1975). Fundamental research statistics for the behavioral sciences. New York: Holt, Rinehart And Winston..
Sahi, G.K. and Mahajan, R. (2014). Employees’ organisational commitment and its impact on their actual turnover behaviour through behavioural intentions. Asia Pacific Journal of Marketing and Logistics, 26(4), pp.621–646. doi:10.1108/apjml-01-2014-0015.
Saifi, I.A. and Shahzad, K. (2017). The mediating role of job satisfaction in the relationship between organizational justice and organizational citizenship behavior. Pakistan Journal of Commerce and Social Sciences, 11(1), pp.125–145.
Sani, A. (2013). Role of procedural justice, organizational commitment and job satisfaction on job performance: the mediating effect of organizational citizenship behavior. International Journal of Business and Management, 8(15), pp.57–67.
Saraih, U.N., Aris, A.Z.Z., Karim, K.M., Samah, I.H.A., Sa’aban, S. and Suhana, A.M. (2017). Relationships between Organizational Commitment, OCB, Organizational Justice and Turnover Intention: Evidence from Educational Institution in Malaysia. Review of Integrative Business and Economics Research, 6(2), pp.64–77.
Selamat, N., Nordin, N. and Fook, C.Y. (2017). Organisational Justice and Organisational Citizenship Behaviour: Evidence from A Developing Country. Global Business and Management Research: An International Journal, 9(1s), pp.383–392.
Sekaran, U. (2013). Metodologi Penelitian Untuk Bisnis. Jakarta: Salemba empat.
Sokhanvar, M., Hasanpoor, E., Hajihashemi, S and Kakemam, E. (2016). The Relationship between Organizational Justice and Turnover Intention: A Survey on Hospital Nurses. Patient Safety and Quality Improvement Journal, 4(2),pp.358-362.
Suifan, T., Diab, H. and Abdallah, A.B. (2017). Does organizational justice affect turnover-intention in a developing country? The mediating role of job satisfaction and organizational commitment. Journal of Management Development, 36(9), pp.1137–1148. doi:10.1108/jmd-02-2017-0048.
Swarjana, I.K. (2022). Populasi-sampel, teknik sampling & bias dalam penelitian. Penerbit Andi.
Thibaut, J.W. and Walker, L. (1975). Procedural Justice: A Psychological Analysis. L. Erlbaum Associates.
Tomprou, M., Rousseau, D.M. and Hansen, S.D. (2015). The psychological contracts of violation victims: A post-violation model. Journal of Organizational Behavior, 36(4), pp.561–581. doi:10.1002/job.1997.
Tyler, T.R. and Blader, S.L. (2000). Cooperation in groups: Procedural justice, social identity, and behavioral engagement. Psychology Press.
Utami, I. and Bonussyeani, N.E.S. (2009). Pengaruh Job Insecurity, Kepuasan Kerja, dan Komitmen Organisasional terhadap keinginan Berpindah Kerja. Jumal Akuntansi dan Keuangan Indonesia, 6(1), pp.117–139.
Vandenberg, R.J. and Nelson, J.B. (1999). Disaggregating the motives underlying turnover intentions: When do intentions predict turnover behavior? Human Relations, 52(10), pp.1313–1336. doi:10.1023/a:1016964515185.
W Paul Vogt and R Burke Johnson (2016). The Sage dictionary of statistics & methodology a nontechnical guide for the social sciences. Los Angeles ; London ; New Delhi Sage.
Wang, X., Liao, J., Xia, D. and Chang, T. (2010). The impact of organizational justice on work performance. International Journal of Manpower, 31(6), pp.660–677. doi:10.1108/01437721011073364.
Yang, T., Jin, X., Shi, H., Liu, Y., Guo, Y., Gao, Y. and Deng, J. (2021). Occupational stress, distributive justice and turnover intention among public hospital nurses in China: A cross-sectional study. Applied Nursing Research, 61(151481), p.151481. doi:10.1016/j.apnr.2021.151481.
Yılmaz, K. and Taşdan, M. (2009). Organizational citizenship and organizational justice in Turkish primary schools. Journal of Educational Administration, 47(1), pp.108–126. doi:10.1108/09578230910928106.
Zhao, H., Wayne, S.J., Glibkowski, B.C. and Bravo, J. (2007). The Impact of Psychological Contract Breach on Work-Related Outcomes: A Meta-Analysis. Personnel Psychology, 60(3), pp.647–680. doi:10.1111/j.1744-6570.2007.00087.x
Zeinabadi, H. and Salehi, K. (2011). Role of procedural justice, trust, job satisfaction, and organizational commitment in Organizational Citizenship Behavior (OCB) of teachers: Proposing a modified social exchange model. Procedia - Social and Behavioral Sciences, 29, pp.1472–1481. doi:10.1016/j.sbspro.2011.11.387.
Published
2022-11-25
Issue
Section
Articles
License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International (CC-BY-SA). that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
